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Omega Red The UK Market Leader in Electrical Earthing and Lightning Protection

Privacy Policy


Please read the following privacy policy before providing us with any personal information.

At Omega Red Group Limited ("we","us or the Company") we are committed to protecting and respecting your privacy.

For the purpose of the Data Protection Act 1988 the data controller is Omega Red Group Limited. The Company is registered in England and Wales; company number 2197902, with its registered office at Dabell Avenue, Blenheim Industrial Estate, Bulwell, Nottingham, NG6 8WA. This privacy policy applies to all personal information we hold about individuals, sole traders and partnerships. It doesn't apply to information we hold about companies or other organisations.

This privacy policy (together with our Terms and Conditions of Website Use and any other documents referred to in it) explains how we may collect information about you and then use it. It also explains some of the security measures we take to protect your privacy, as well as giving you some information about the things we won't do. We also tell you what your rights are and how you can get in touch with us.

Information we collect from you

We, our agents and Group Companies (which means our) may collect and process the following information about you:

  • information that you provide by filling in forms on our website(s) (the "Site") including our Customer Online Shop. This includes information provided at the time of registering to use our Site, or requesting further services. We may also ask you for information when you report any problem with our site;
  • information including your name, address, postcode, date of birth, national insurance number, telephone number including landline and mobile, your email address, payment details including payments made by post, online, telephone or directly from your bank (Personal Information);
  • details of transactions you carry out through our Site;
  • if you contact or provide us with information we may keep a record of that contact including any correspondence;
  • details of your visits to our site including but not limited to traffic data, location data, weblogs and other communication data, whether this is used for our own purposes or otherwise.

What we do with your personal information

We, our agents and Group Companies may use your Personal Information to:

  • service and administer your account (and to carry out our obligations arising from any contracts entered into between you and us;
  • keep our records accurate and up-to-date (this may include passing your information to companies who specialise in data cleansing);
  • create statistical information and carry out marketing analysis and customer profiling;
  • to comply with statutory and regulatory functions and obligations;
  • to help prevent and detect debt, fraud and loss;

Disclosure of your Personal Information

We may allow other people and organisations to use the Personal Information we hold about you. We may disclose your Personal Information to any of our Group Companies. We may also disclose your Personal Information to our agents, partners, subcontractors and advisors:

  • to provide services you have asked for;
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or purchase of such business or assets;
  • if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about customers will be one of the transferred assets;
  • to help prevent and detect debt, fraud or loss.
  • if we are under a duty to disclose or share your data in order to comply with any legal or regulatory obligation (including as required by a lawyer, government body, court or regulator); or as part of current or future legal action;

Marketing

From time to time we may tell you about goods and services which may be of interest to you. These might come from us or from carefully selected third parties. We may need to share your Personal Information with others in order to do this and we or they may contact you by post, or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about products and/or services which may be of interest to you and we or they may contact you about products and/or services similar to those which were the subject of a previous sale to you. We may also contact you by email if you specifically consent to this.

If you don't want us to use your Personal Information in this way or pass your details onto carefully selected third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your personal data.

Each time you are contacted about such offers, you are given the opportunity not to hear about any more. However, if you don't want to be contacted about any offers at all please contact the marketing department at the address referred to in the Your Rights section of this privacy policy.

If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company to let them know. You can of course ask us not to provide your Personal Information to any more carefully selected third parties in future by contacting the marketing department at the address referred to in the Your Rights section of this privacy policy.

Email and mobile phone numbers

You acknowledge and agree that we may treat specific actions by you, such as sending us an email, supplying us with an email address for customer services to respond to you, as a request that we may, where necessary, communicate in our response personal or account information by email. We reserve the right to select an alternative method to communicate with you. We may update your account with the email address that you contact us with.

If you have given us your mobile phone number we may update your account with it and use it to contact you. Please let us know if your details such as your address, mobile number and/or email address change so that we can keep your records up to date.

Provision of specific information

If you give us information on behalf of someone else, you confirm that you have given them the information set out in this document, and they have given you permission to use their personal information in the way we have described in this privacy policy.

Your rights

You can request a copy of the information that we hold about you at any time by contacting us at the address referred to below. The provision of this information may be subject to the payment of a fee (currently £10).

Omega Red Group Limited
Dabell Avenue
Blenheim Industrial Estate
Bulwell
Nottingham
NG6 8WA

To help us keep our database up to date we would be grateful if you would let us know as soon as any of your contact details change or if you notice any inaccuracies in them.

Protecting your information

We follow good industry practices to safeguard your information such as for example checking your identity when you contact us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site; any transmission is at your own risk. You should also be aware that information sent by email could be deliberately or accidently intercepted or corrupted.

International Processing

Information we collect may be stored and processed outside of the European Economic Area. It may be processed by our staff, agents, sub contractors or advisors operating outside the EEA who work for us or one of our suppliers. By providing your personal data you agree to this transfer, storing or processing. We will take reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We also use "cookies" on our site. Visit our cookies policy [ add link ] to find out more about managing cookies.

Links to other websites

This website contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own Terms & Conditions and privacy policies and that we cannot accept responsibility for their content or their privacy policies. This privacy policy only applies to this website and you are encouraged to read the privacy policies of the linked websites.

Changes

From time to time, we may amend this privacy policy, in which case we will publish the amended version on our website, so please check the website from time to time to ensure you are aware of the latest version.

Monitoring

If you contact us by telephone, your call may be recorded for training and service-related purposes. We also monitor email communications and may restrict delivery under certain circumstances.

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